Frequently Asked Questions

what is your return policy?

Unused merchandise will be eligible for a full refund within 60 days of date of purchase. Merchandise eligible for returns may be returned free of charge by using the prepaid return label that is included in your original package. Learn more.

how long does it take to process a return?

Please allow up to 4 weeks for a credit to appear on your original form of payment.

will i get a confirmation of my purchase?

Yes, you will receive one or more of the following emails after your order is placed: Order Confirmation, Shipment Confirmation and/or Return Confirmation.

what if i didn't get an order confirmation?

If you have questions about your order, contact us at (800)-628-0321 during normal hours of operation, or email us at

how can i check the status of my order?

Your order confirmation and shipping confirmation emails have a link to your order.

how can i get a replacement strap for my baggallini product?

If the style is still available, we can provide replacement straps. Contact Us

is there a warranty on baggallini products?

baggallini offers a 1 year manufacturer’s warranty on all merchandise from the date of purchase. Learn more about the warranty.

does baggallini have a print catalog?

No, baggallini does not currently have a print catalog. We introduce new seasonal product twice a year – in the Spring and Fall.

does ship internationally?

No, we do not currently ship outside the United States on