Return Policy
RETURN POLICY
Our no-hassle return policy ensures that you are always satisfied with your baggallini products. Unused merchandise is eligible for a full refund within 30 days of receipt of order. All returned items must be unused and in their original condition with tags attached. To initiate your return, please contact our Customer Service Team by email at costconextBG@rgbarry.com or by phone at 800-628-0321. Our hours of operation are Monday through Friday from 9 a.m. to 5 p.m. ET.
To initiate a return, simply package your unwanted item(s) and affix the prepaid return label that was included with your original order. Please include your original packing slip and ensure that all product tags are attached. Make sure to retain a copy of the tracking number for your records.
baggallini reserves the right to approve all returns and has the right to refuse a refund request if it does not comply with our policy requirements.
DEFECTIVE MERCHANDISE
If your product is defective, please contact our Customer Service Team by email at costconextBG@rgbarry.com or by phone at 800-628-0321.
REFUNDS
Once your return has been initiated, please allow 7 to 10 business days to process your return and credit your original form of payment.
SHIPPING REFUNDS
baggallini does not refund shipping charges.
RETAIL STORE PURCHASES
baggallini does not accept returns or exchanges on products purchased at department stores or specialty retail stores. Returns or exchanges must be made in the store where the item was originally purchased.